> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bellabooking.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Login & Access Troubleshooting

> Fix common sign-in problems — the right email to use, sign-in method mismatches, session errors, password resets, and team member access

## Introduction

Most sign-in problems come down to a few things: using the wrong email, using a different sign-in method than the one you registered with, or a stale session. This page walks through each. For creating an account and the normal login flow, see [Sign Up & Log In](/getting-started/signup).

You sign in at [app.bellabooking.com](https://app.bellabooking.com).

***

## Which email do I log in with?

You log in with the **personal email you registered with** — the one tied to your Google, Apple, or email-and-password sign-in.

This is separate from your **business's contact email**, which you set in **Settings → General** and which is what your clients see. Changing your business contact email does **not** change the email you log in with.

If you're not sure which email you registered with, try the address you used when you first started your trial.

***

## "My Google or Apple sign-in isn't working"

Your sign-in method is tied to how you first created your account:

* If you registered with **Google**, you must log in with **Continue with Google** — not email and password.
* If you registered with **Apple**, you must use **Continue with Apple**.
* If you registered with **email and password**, use the email-and-password fields.

Using a different method than the one you registered with won't sign you into the same account. If you're stuck, use the same button you used to sign up.

***

## Resetting your password

If you registered with **email and password** and can't remember it, use the **Forgot password** link on the login page to reset it. You'll receive an email with a link to set a new password.

There's no password to reset for Google or Apple sign-ins — those are managed by Google or Apple, so reset the password on your Google or Apple account if needed.

***

## "Session expired" or being logged out

If you see a session error, or you're unexpectedly signed out:

1. Sign in again at [app.bellabooking.com](https://app.bellabooking.com).
2. If it keeps happening, try a private/incognito browser window — this rules out a stale session or an old cached login.
3. Clear your browser's cookies for the site, then sign in fresh.

***

## A team member can't log in

If someone on your team can't get in, an **Owner** needs to check that team member's **App Access** is switched on — team members can only sign in once App Access is enabled for them. You can toggle this when adding or editing a team member. See [Team Management](/teams/index) for details.

Also check the team member is signing in with the same email they were invited on, using the correct method.

***

## Wrong account or multiple accounts

If you have more than one Bella Booking account (for example, separate trials), make sure you're signing in with the email — and the sign-in method — for the account you actually want. Each account is tied to the login it was created with.

***

## Still stuck?

If none of the above gets you in, contact us at [hello@bellabooking.com](mailto:hello@bellabooking.com) and let us know the email you're trying to sign in with and the method (Google, Apple, or email and password).