# Bella Booking Documentation

- [Welcome to Bella Booking](https://docs.bellabooking.com/index.md): Your complete guide to managing appointments, clients, and growing your Beauty, Wellness & Health Practice
- [Sign Up & Log In](https://docs.bellabooking.com/getting-started/signup.md): Create your Bella Booking account, verify your email, and log in - with Google, Apple, or email and password.
- [Login & Access Troubleshooting](https://docs.bellabooking.com/getting-started/login-troubleshooting.md): Fix common sign-in problems - the right email to use, sign-in method mismatches, session errors, password resets, and team member access
- [What's New](https://docs.bellabooking.com/getting-started/whats-new.md): Where to find the latest Bella Booking features, improvements and fixes
- [Onboarding Guide](https://docs.bellabooking.com/quickstart.md): A walkthrough of Bella Booking's 9-step guided setup - from business details and website import to payments, policies, and brand styling.
- [Install Bella Booking on Your Phone](https://docs.bellabooking.com/getting-started/pwa.md): Bella Booking is a Progressive Web App (PWA) - you can install it on your phone/mobile/cell or tablet for app-like access without downloading from an app store.
- [Share Your Booking Page](https://docs.bellabooking.com/getting-started/share-booking-page.md): Get your booking link, QR code, and a Book Now website button, plus step-by-step guides for Google, social media, and more
- [Add Booking to Google Business Profile](https://docs.bellabooking.com/getting-started/google-business-profile.md): Step-by-step guide to adding your Bella Booking link to Google Business Profile so clients can book from Google Search and Maps
- [Reserve with Google](https://docs.bellabooking.com/getting-started/reserve-with-google.md): Switch on Reserve with Google so clients can book you from Google Search and Maps - a Book button on your listing, with bookings landing in Bella
- [Add Booking to Social Media](https://docs.bellabooking.com/getting-started/social-media-booking.md): How to add your booking link to Instagram, Facebook, TikTok, and other social media platforms
- [Switching from Other Software](https://docs.bellabooking.com/getting-started/switching-from-other-software/index.md): Step-by-step instructions for exporting your data from other salon, spa, clinic and wellness booking software so you can import it into Bella Booking.
- [Switching from Fresha](https://docs.bellabooking.com/getting-started/switching-from-other-software/fresha.md): A complete, visual walkthrough: export your clients, services and products out of Fresha, then import your clients into Bella Booking and resolve any duplicates or invalid records, all on one page.
- [Scheduler](https://docs.bellabooking.com/scheduler/index.md): Welcome to the **Scheduler** section of Bella Booking. This guide covers everything you need to manage your calendar, appointments, and more, all in one intuitive place.
- [Appointment Series](https://docs.bellabooking.com/scheduler/appointment-series.md): Create recurring appointments on a schedule (weekly, fortnightly, or monthly) from the scheduler in one step
- [Waitlist](https://docs.bellabooking.com/scheduler/waitlist.md): Manage client waitlists and fill last-minute cancellations in Bella Booking
- [Incomplete Bookings](https://docs.bellabooking.com/scheduler/incomplete-bookings.md): Recover revenue by following up with clients who started an online booking but didn't finish
- [Appointments](https://docs.bellabooking.com/appointments/index.md): Search, filter, and manage all your appointments in one comprehensive list view
- [Notes](https://docs.bellabooking.com/appointments/notes.md): Manage private, shared, and client-authored notes on appointments and client profiles
- [Appointment Tags](https://docs.bellabooking.com/appointments/tags.md): Flag an individual appointment with free-text operational labels - patch test, first colour, running late - then see them on the scheduler card and filter the calendar by tag. Separate from client tags.
- [Online Booking](https://docs.bellabooking.com/online-booking/index.md): How clients book with you online - the steps they go through, choosing a team member, picking a time, deposits, and the waitlist
- [Connect Your Own Analytics](https://docs.bellabooking.com/online-booking/connect-your-analytics.md): Track your booking page in your own Google Analytics, Google Tag Manager and ad tools (including booking conversions) so you can measure and optimise your marketing
- [Clients](https://docs.bellabooking.com/clients/index.md): This guide walks you through all core features of the **Clients** section in Bella Booking.
- [Importing Clients from a CSV](https://docs.bellabooking.com/clients/import.md): Import your client list into Bella Booking from a spreadsheet: match columns, link family members, and resolve duplicates and invalid records with the guided wizard.
- [Organising Clients with Tags](https://docs.bellabooking.com/clients/tags.md): Add free-text tags to clients to group them by your own judgement - VIP, service interest, the list they came from - then filter the Clients list and target SMS and email campaigns by tag, even for imported clients with no appointment history.
- [Adding a Client's Address](https://docs.bellabooking.com/clients/address.md): Store a physical address on each client - added by your team on the client's Details tab with Google address search (and a manual fallback), or by clients themselves from their online-booking profile. Imports and exports with your client list and appears on tax-invoice receipts.
- [Treatment Plans](https://docs.bellabooking.com/clients/treatment-plans.md): Build a personalised, phased treatment plan on a client's record - an overview, phases with timeframes, recommended services and homecare products - then publish it so the client can follow their journey, book the next treatment, and buy their products from your online-booking portal. Revisit and up…
- [Sales](https://docs.bellabooking.com/sales/index.md): Manage, track, and refund sales, and give clients their receipt or invoice. Every sale is the client's receipt (also called an invoice, tax invoice, or checkout summary).
- [Split Payments](https://docs.bellabooking.com/sales/split-payments.md): Settle one sale with more than one payment - cash and card, card and a voucher, or any other combination - at appointment checkout or on a standalone sale.
- [Payment Links](https://docs.bellabooking.com/sales/payment-links.md): Ask a client to pay their appointment balance online - send a link by SMS or email, they pay by card, and the appointment checks itself out.
- [Digital Tipping](https://docs.bellabooking.com/tips/index.md): Let clients tip team members after appointments - processed securely through your connected payment account
- [Loyalty Programme](https://docs.bellabooking.com/loyalty/index.md): Reward your clients with a points-based loyalty programme that automatically earns and redeems points at checkout
- [Reviews](https://docs.bellabooking.com/reviews/index.md): Collect verified client reviews with AI moderation and respond to feedback
- [Show Reviews on Your Website](https://docs.bellabooking.com/reviews/website-widget.md): Embed your Bella reviews on your own website - Wix, Squarespace, WordPress or any site builder - with a small copy-paste snippet
- [Gift Cards](https://docs.bellabooking.com/gift-cards/index.md): Sell digital gift cards to clients, manage balances, and redeem them at checkout or as the deposit on a booking
- [Client Credit](https://docs.bellabooking.com/client-credit/index.md): Give each client a single credit balance - top up, reward with a top-up bonus, and apply it automatically at checkout
- [Memberships](https://docs.bellabooking.com/memberships/index.md): Create recurring membership plans with automatic billing, benefits, and session tracking for your clients
- [Forms](https://docs.bellabooking.com/forms/index.md): Create digital forms for client intake, consent, and waivers - automatically send them when appointments are confirmed or products are purchased, or share them manually
- [Messages](https://docs.bellabooking.com/messages/index.md): Send and receive SMS and email messages in one threaded inbox, and reach many clients at once with SMS and email campaigns
- [Email & SMS Campaigns](https://docs.bellabooking.com/messages/campaigns.md): Send one message to many clients at once - branded email with images, your own HTML, or a Canva design, plus SMS - all from Bella Booking
- [How SMS Credits Are Counted](https://docs.bellabooking.com/messages/sms-credits.md): What one SMS credit buys, how segments are counted, and how to keep templates and campaigns cheap
- [Team](https://docs.bellabooking.com/teams/index.md): The **Team section** in Bella Booking lets you view, manage, and organise your team efficiently.
- [Google Calendar Sync](https://docs.bellabooking.com/teams/google-calendar-sync.md): Sync a team member's Google Calendar with Bella Booking - choose two-way, push-only, or pull-only. Appointments and time off flow out; personal Google events come in as blocked time.
- [Team Schedule](https://docs.bellabooking.com/teams/team-schedule.md): View and manage your entire team's working hours, time off, and availability in a visual calendar grid.
- [Attendance Tracking & Timesheets](https://docs.bellabooking.com/teams/attendance-tracking.md): Track team member hours with PIN-based clock-in/out, view timesheets, and export attendance data for payroll. Available on the Professional plan.
- [Resources](https://docs.bellabooking.com/resources.md): Manage physical resources like rooms, chairs, and equipment that can be assigned to services and appointments.
- [Bella AI Assistant](https://docs.bellabooking.com/bella-ai/index.md): Ask questions about your schedule, clients, team, and business performance using natural language
- [Command Palette](https://docs.bellabooking.com/command-palette/index.md): Instantly search, navigate, and ask questions from anywhere in the app with Cmd+K.
- [Service Catalogue](https://docs.bellabooking.com/service-catalog/index.md): Learn how to create and manage your services, bundles, and categories in Bella Booking
- [Importing Services from a CSV](https://docs.bellabooking.com/service-catalog/import.md): Import your service menu into Bella Booking from a spreadsheet: match columns, auto-create categories, and fix any invalid rows with the guided wizard.
- [Service images](https://docs.bellabooking.com/service-catalog/images.md): Service images: add photos to a service so clients can see your work while they choose what to book
- [Prerequisite services](https://docs.bellabooking.com/service-catalog/prerequisites.md): Require a consultation (or any other service) before a treatment can be booked online - Completed or Booked mode, Any or All when you list more than one
- [Service Variants](https://docs.bellabooking.com/service-catalog/variants.md): Offer different pricing, durations, and timing for variations of the same service - like short, medium, and long hair - without cluttering your catalogue
- [Service Add-ons](https://docs.bellabooking.com/service-catalog/addons.md): Create optional paid upgrades and customisations that clients can add to your services during booking
- [Service Bundles](https://docs.bellabooking.com/service-catalog/bundles.md): Package several services together at a bundle price - sequential or parallel - that a client books in one go, and that packages, memberships, gift cards and forms all treat as a first-class item
- [Group Bookings](https://docs.bellabooking.com/service-catalog/group-bookings.md): Let a client book one service for a small party - a couples massage, two friends in for facials - in a single booking, each guest with their own team member at the same time
- [Bookings for More Than One Person](https://docs.bellabooking.com/service-catalog/bookings-for-more-than-one-person.md): The one place to pick the right setup when a booking involves more than one person - family appointments, couples, parties, shared-space sittings, private hire, and discounted duos - with a decision table and a worked example for each.
- [Service Timing Concepts](https://docs.bellabooking.com/concepts/timing.md): Understand how duration, processing time, and buffer time work together in Bella Booking
- [Pricing Tiers](https://docs.bellabooking.com/pricing-tiers/index.md): Set up tiered pricing to charge different rates based on team member experience and skill level
- [Smart Pricing](https://docs.bellabooking.com/service-catalog/smart-pricing.md): Charge less at quiet times and more at busy ones. Price rules apply automatically when clients book online.
- [Prepaid Packages](https://docs.bellabooking.com/packages/index.md): Sell prepaid session packages to clients, track remaining sessions, and redeem them at checkout or during online booking
- [Products](https://docs.bellabooking.com/products/index.md): Manage your product inventory, track stock levels, and sell products in Bella Booking
- [Importing Products from a CSV](https://docs.bellabooking.com/products/import.md): Import your product list into Bella Booking from a spreadsheet: match columns and fix any invalid rows with the guided wizard.
- [Sell products through your online booking page](https://docs.bellabooking.com/products/sell-online.md): Open an online shop on your booking page so clients can buy your products and either collect them at the business or have them ready for their next appointment.
- [Suppliers](https://docs.bellabooking.com/products/suppliers.md): Manage your product suppliers and their contact information
- [Supplier Orders](https://docs.bellabooking.com/products/product-orders.md): Place and manage supplier orders with inventory tracking
- [Programmes](https://docs.bellabooking.com/programmes/index.md): Reward and retain clients with Bella Booking's marketing programmes - loyalty, referrals, the new-client offer, and the birthday reward - all in one place
- [New-Client Offer](https://docs.bellabooking.com/programmes/new-client-offer.md): Win first-time clients with a welcome discount that applies automatically on their very first appointment - online or at the till
- [Birthday Reward](https://docs.bellabooking.com/programmes/birthday.md): Treat clients on their birthday with a discount that's recognised automatically once a year, plus a greeting on the day and a reminder before it expires
- [Referrals](https://docs.bellabooking.com/programmes/referrals.md): Reward clients who introduce their friends with fixed-amount discounts - each client gets a unique link to share
- [Dashboard](https://docs.bellabooking.com/insights/dashboard.md): View business performance metrics and analytics at a glance
- [Online Booking Analytics](https://docs.bellabooking.com/online-booking/analytics.md): See how visitors use your booking page - visits, conversion, funnel, and traffic sources - so you can win more bookings
- [Reports](https://docs.bellabooking.com/insights/reports.md): Generate detailed reports for in-depth business analysis
- [Settings](https://docs.bellabooking.com/settings/index.md): Configure your account, locations, booking policies, messaging, payments, and programmes
- [Business settings](https://docs.bellabooking.com/settings/general.md): Configure your business information, contact details, location, timezone, and currency
- [Locations](https://docs.bellabooking.com/settings/locations.md): Manage all locations, branches or sites where your business operates
- [Scheduling Settings](https://docs.bellabooking.com/settings/scheduling.md): Configure opening hours and scheduling preferences for your business
- [Booking Policy Strategy](https://docs.bellabooking.com/settings/booking-policy-strategy.md): How to think about your cancellation, deposit, approval, confirmation, and reminder policies - with recommended setups by business profile, plus advanced configurations and worked examples.
- [Booking Policies](https://docs.bellabooking.com/settings/booking-policies.md): Configure booking windows, notice periods, cancellation policies, client confirmation, payment requirements, and scheduling optimisation
- [Dashboard Appearance](https://docs.bellabooking.com/settings/appearance.md): Personalise your dashboard with colour mode, brand palettes, reading fonts, density, and motion preferences
- [Online Booking Settings](https://docs.bellabooking.com/settings/online-booking.md): Customise your booking page appearance with layout templates, brand palettes, and drag-and-drop section ordering
- [Automated Messages](https://docs.bellabooking.com/settings/automated-messages.md): Configure automated notifications sent to clients and your business for appointments, reminders, waitlist updates, memberships, form submissions, tips, and more
- [Messaging Settings](https://docs.bellabooking.com/settings/messaging.md): Set up Messages Plus, manage your dedicated phone number, email replies, and SMS credits
- [Team Permissions](https://docs.bellabooking.com/settings/team-permissions.md): Configure granular role-based permissions to control what each team member can access
- [Security & Compliance](https://docs.bellabooking.com/settings/security-and-compliance.md): How Bella Booking protects your business and client data - authentication, encryption, payments, hosting, data location and privacy
- [Gift Card Settings](https://docs.bellabooking.com/settings/gift-cards.md): Enable gift cards, configure denominations, custom amounts, and expiry periods for your location
- [Prepaid Package Settings](https://docs.bellabooking.com/settings/packages.md): Enable prepaid packages and configure default expiry for your location
- [Membership Settings](https://docs.bellabooking.com/settings/memberships.md): Enable and configure recurring membership plans for your location
- [Client Credit Settings](https://docs.bellabooking.com/settings/client-credit.md): Activate client credit, set top-up amounts, and configure top-up bonus tiers
- [Loyalty Settings](https://docs.bellabooking.com/settings/loyalty.md): Activate the loyalty programme, set points earning, rewards, and expiration
- [Referral Settings](https://docs.bellabooking.com/settings/referrals.md): Activate the referral programme and set friend and referrer rewards, expiry, and monthly caps
- [Discounts](https://docs.bellabooking.com/settings/discounts.md): Configure discount reasons that team members can apply at checkout.
- [Receipts & invoices](https://docs.bellabooking.com/settings/receipts.md): How Bella receipts work, how to give a client their receipt or invoice, and how to add a footer with a thank-you note or policy.
- [Taxes (GST / VAT / Sales Tax)](https://docs.bellabooking.com/settings/tax.md): Register your business for tax, capture GST, VAT or sales tax on every sale, issue tax invoices, and report tax collected for your BAS, VAT return or sales-tax return.
- [Reviews](https://docs.bellabooking.com/settings/reviews.md): Understand how client reviews work on your online booking page
- [Payments & Deposits](https://docs.bellabooking.com/settings/payments.md): Connect Stripe to accept online payments, configure deposit requirements, and manage saved cards for bookings
- [Billing & Subscription](https://docs.bellabooking.com/settings/billing.md): Manage your subscription plan, view current status, and access billing settings
- [API keys](https://docs.bellabooking.com/developers/api-keys.md): Give your own systems scoped, revocable access to your Bella business - read your catalogue, check availability, and create, reschedule, cancel and check in appointments


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