> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bellabooking.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Loyalty Settings

> Activate the loyalty programme, set points earning, rewards, and expiration

The **Loyalty** settings page configures your points-based loyalty programme for the current location: Active/Paused status, points per dollar, expiration, and the rewards catalogue.

Loyalty is a **location-level** setting - configure it separately for each location. For earning, redemption, and client self-service detail, see [Loyalty programme](https://docs.bellabooking.com/loyalty.md).

***

## Accessing Loyalty settings

1. Go to **Settings** in the sidebar
2. Click **Loyalty**

**Access:** typically **Owners** and **Admins** (Manage settings). Needs a plan that includes loyalty/referrals.

***

## Enabling the programme

1. Add at least one **active reward** (see below)
2. In the **Programme** row, change status from **Paused** to **Active**
3. Click **Apply** in the bar at the bottom of the screen

You need at least one active reward before the programme can be switched on - otherwise clients would earn points with nothing to redeem. If every reward is archived, restore one or add a new one.

When **paused**:

* Clients keep their existing points balance
* No new points are earned on checkout
* Rewards cannot be redeemed
* Expiration notifications are not sent

***

## Earning rules

Set **Points per \$1** (1, 2 or 5 points, or your own number from 0.01 to 100; the symbol follows your currency). Points are always rounded down.

This rate is the **business-wide default**. You can override the earn rate on individual services (for example double points on premium treatments, or none on a heavily discounted service) from the service editor - see [Loyalty programme](https://docs.bellabooking.com/loyalty.md). Buying a gift card never earns points, so gift cards need no rate.

***

## Points expiry

Choose **6, 12, or 24 months**, or set points to **never expire**. Automated messages can notify clients before points expire - see [Automated messages](https://docs.bellabooking.com/messages/automated-messages.md).

***

## Rewards catalogue

Create up to **50 rewards**, each with a name, a point cost and a benefit: **Percentage off** or **Amount off** the bill, or a **Free item** (a service, bundle or product, given outright or at a discount). Clients redeem a reward at an appointment checkout; a free product can also be redeemed on a sale with no appointment. See [Loyalty programme](https://docs.bellabooking.com/loyalty.md) for how a free item is applied.

Archive rewards you no longer offer - archived rewards stop appearing for new redemptions; history is kept.

***

## Related

* [Loyalty programme](https://docs.bellabooking.com/loyalty.md) - earning, redemption, reversals, family booking, and FAQs
* [Referral settings](https://docs.bellabooking.com/programmes/referrals/settings.md) - same plan feature, separate programme
* [Programmes](https://docs.bellabooking.com/programmes.md)
* [Reports](https://docs.bellabooking.com/insights/reports) - Loyalty summary


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.