> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bellabooking.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & Subscription

> Manage your subscription plan, view current status, and access billing settings

## Introduction

The **Billing & subscription** page allows you to manage your subscription plan and access billing information. This is where you can upgrade from the trial plan, view your current subscription status, and manage payment methods.

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## Accessing Billing Settings

1. In the main sidebar, go to **Settings**
2. Select **Billing** from the settings menu

**Access:** Owner only

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## Subscription Status

### Trial Plan

When you first sign up for Bella Booking, you're on the **Trial plan**. The billing page shows:

* A message indicating you're on the Trial plan
* Available subscription plans to upgrade to
* Pricing options with automatic currency detection

**Currency Detection:**

* Australian customers see pricing in AUD
* International customers see pricing in USD
* Currency is automatically detected based on your location

### Active Subscription

Once you've subscribed, the billing page displays:

* **Current Plan**: Your active subscription plan
* **Status**: The subscription status badge:
  * **Active**: Subscription is current and in good standing
  * **Payment failed**: The last payment attempt failed; update your payment method
  * Other statuses may appear for specific situations
* **Manage billing & subscription**: Button to access your Stripe billing portal

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## Upgrading Your Plan

If you're on the Trial plan:

1. Navigate to **Settings** → **Billing**
2. Review the available subscription plans
3. Select the plan that suits your business
4. Complete the payment process through Stripe
5. Your subscription becomes active immediately

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## Managing Your Subscription

### Accessing the Billing Portal

If you have an active subscription:

1. Go to **Settings** → **Billing**
2. Click **Manage billing & subscription**
3. You'll be redirected to the Stripe billing portal

### Billing Portal Features

From the Stripe billing portal, you can:

* Update payment methods
* View billing history and invoices
* Download receipts
* Update billing address
* Manage subscription (upgrade, downgrade, or cancel)

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## What's Included in Your Plan

### Team Member Limit

Solo and Starter plans include a set number of team members; Professional and Multi-Location Professional are unlimited. Two things decide whether someone counts:

* **The limit applies per location.** On a multi-location plan, each location gets the full allowance — a team member added at two locations uses one spot at each.
* **Only team members who take appointments count.** A team member counts if they appear on the scheduler **or** clients can book them online. Someone who is *both* hidden from the scheduler *and* not bookable online — a receptionist, manager or bookkeeper — doesn't count towards the limit, so you can add as many of those as you need, even when your plan is full. Both settings are on the **Add team member** form: turn **Hide from scheduler** on and **Online booking enabled** off as you add them. Archived team members never count.

To free up a spot, either archive a team member, or edit one who doesn't take appointments and turn **Online booking enabled** off and **Hide from scheduler** on. When your plan is full, the **Add team member** form says so and lets you save only someone with both of those settings — anyone who takes appointments needs an upgrade or a freed spot first.

### SMS Allowance

Every subscription plan includes a monthly allowance of SMS messages, which resets at the start of each billing period. The exact number depends on your plan and is shown live — as **Remaining / Limit** — on **Settings → Messaging** and on **Settings → Automated messages**, so you always see your current allowance and how much you've used.

* **Trial:** the Trial plan includes 30 SMS per month.
* **Multi-location plans:** your per-location allowance is multiplied by the number of locations on your plan.

If you need more than your plan includes, you can top up with an SMS credit pack (below) at any time.

### Email

Email notifications are **not metered** — there's no monthly cap on emails, so appointment reminders, confirmations and other email messages send without using any allowance.

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## SMS Credit Packs

If you reach your monthly SMS limit, you can purchase additional SMS credit packs.

Pack sizes and prices are shown live in **Settings → Messaging** (and on the public [pricing page](https://bellabooking.com/pricing)) in your business currency — typically three one-time packs (around 200 / 500 / 1,000 credits). Prices come from Stripe and can change; always confirm the figure shown at purchase.

* **Availability**: Anytime from **Settings** → **Messaging**
* **Usage**: Credits are added immediately and do not expire
* **Auto-top-up**: Optional — charges your saved card for your chosen pack when both your monthly allowance and additional credits are exhausted

**How to Purchase:**

1. Go to **Settings** → **Messaging**
2. Find the SMS credits section
3. Select your preferred credit pack
4. Complete payment through Stripe

**Note:** SMS credit packs are one-time purchases, not recurring subscriptions. Your plan's included SMS allowance resets each billing period.

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## FAQs

**Q: Can team members access billing settings?**
A: No. Only account Owners can view and manage billing settings.

**Q: What payment methods are accepted?**
A: Bella Booking uses Stripe for payments, which accepts major credit cards (Visa, Mastercard, American Express) and other payment methods depending on your region.

**Q: How do I update my payment method?**
A: Click **Manage billing & subscription** to access the Stripe portal, where you can add or update payment methods.

**Q: What happens if my payment fails?**
A: Your subscription status changes to "Payment failed". Update your payment method in the billing portal to restore full access.

**Q: Can I cancel my subscription?**
A: Yes. Access the Stripe billing portal through **Manage billing & subscription** to cancel your subscription. Your access continues until the end of the current billing period. If you also want to delete your account and all data, see [Account Deletion](/settings/general#delete-account) after cancelling your subscription.

**Q: How do I delete my account?**
A: Account deletion depends on your subscription status:

* **Trial users:** Go to **Settings** → **Business settings** → **Danger zone** → **Request account deletion**.
* **Subscribed users:** First cancel your subscription via **Settings** → **Billing** → **Manage billing & subscription**, then request account deletion from **Settings** → **Business settings** → **Danger zone**.

See the [Business settings documentation](/settings/general#delete-account) for full details.

**Q: How do I get an invoice?**
A: Access the Stripe billing portal to view and download all invoices and receipts.

**Q: What happens when I run out of SMS?**
A: When you reach your plan's monthly SMS limit, SMS notifications will not be sent until either your billing period resets or you purchase an additional SMS credit pack from **Settings** → **Messaging**.

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