> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bellabooking.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Loyalty Settings

> Activate the loyalty programme, set points earning, rewards, and expiration

## Introduction

The **Loyalty** settings page configures your points-based loyalty programme for the current location: Active/Paused status, points per dollar, expiration, and the rewards catalogue.

Loyalty is a **location-level** setting — configure it separately for each location. For earning, redemption, and client self-service detail, see [Loyalty programme](/loyalty).

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## Accessing Loyalty settings

1. Go to **Settings** in the sidebar
2. Click **Loyalty programme** (under the location settings group)

**Access:** typically **Owners** and **Admins** (Manage settings). Needs a plan that includes loyalty/referrals.

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## Enabling the programme

1. Add at least one **active reward** (see below)
2. In the **Programme** row, change status from **Paused** to **Active**
3. Save changes

You need at least one active reward before the programme can be switched on — otherwise clients would earn points with nothing to redeem. If every reward is archived, restore one or add a new one.

When **paused**:

* Clients keep their existing points balance
* No new points are earned on checkout
* Rewards cannot be redeemed
* Expiration notifications are not sent

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## Earning rules

Set **Points per dollar spent** (accepted range 0.01 to 100). Points are always rounded down.

This rate is the **business-wide default**. You can override the earn rate on individual services (for example double points on premium treatments, or zero on gift cards) from the service editor — see [Loyalty programme](/loyalty).

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## Points expiration

Choose **6, 12, or 24 months**, or set points to **never expire**. Automated messages can notify clients before points expire — see [Automated messages](/settings/automated-messages).

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## Rewards catalogue

Create up to **20 rewards** with a name, point cost, and dollar-off discount value. Clients redeem a reward at checkout for that discount.

Archive rewards you no longer offer — archived rewards stop appearing for new redemptions; history is kept.

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## Related

* [Loyalty programme](/loyalty) — earning, redemption, reversals, family booking, and FAQs
* [Referral settings](/settings/referrals) — same plan feature, separate programme
* [Programmes overview](/programmes)
* [Reports](/insights/reports) — Loyalty summary