> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bellabooking.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviews

> Understand how client reviews work on your online booking page

## Overview

Reviews let your clients leave feedback after completing an appointment. Published reviews appear on your online booking page, helping prospective clients choose your business with confidence.

Reviews are available on the **Professional plan and above**. During your trial, reviews are enabled so you can explore the feature.

***

## How Reviews Work

When your plan includes reviews, the reviews section appears automatically on your online booking page once at least one review is published. There is no manual toggle to enable or disable reviews — availability is determined by your subscription plan.

To manage reviews (view, respond, import), go to **Reviews** in the main sidebar navigation.

<Tip>
  When you first start collecting reviews, consider sending review requests to recent clients who had great experiences. Use the "Send review request" action from the appointment details menu, or configure the automated review request message.
</Tip>

***

## Controlling Visibility on Your Booking Page

The reviews section on your online booking page is controlled by your plan:

* **Professional and Multi-Location plans**: Reviews section appears automatically
* **Solo and Starter plans**: Reviews section is not shown

You can reorder where the reviews section appears relative to other sections (team, gallery, etc.) in **Settings > Online booking > Appearance**. The section order editor lets you drag reviews higher or lower on the page, but you cannot toggle it off independently — it is always shown when your plan includes it.

***

## Review Request Automation

Review requests are managed through **Settings > Automated messages > Review request**. See the [Automated messages](/settings/automated-messages) documentation for full details on configuring the review request message template, timing, and delivery channels.

***

## Getting Notified of New Reviews

When a client submits a new review, your business is notified automatically:

* It appears in the **notification bell** in the dashboard, which links straight to the Reviews page
* You can also receive it by **email** (on by default) and **SMS** (off by default) at your business location, along with the team member(s) on the reviewed appointment

Configure the channels under **Settings > Automated messages > Review received**. See [Automated messages](/settings/automated-messages) for details.

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## Review Permissions

Two permission keys control review access for your team:

| Permission        | Description                               | Default Roles                           |
| ----------------- | ----------------------------------------- | --------------------------------------- |
| `reviews:view`    | View reviews in the dashboard             | Owner, Admin, Receptionist, Team Member |
| `reviews:respond` | Add, edit, or remove responses to reviews | Owner, Admin, Receptionist              |

Manage these permissions in **Settings > Team & Permissions**. See [Team & Permissions](/settings/team-permissions) for details.

***

## Review Moderation

Review moderation is handled automatically by the platform:

* **AI moderation** checks every review with text before publishing
* **Clean reviews** are published immediately
* **Flagged reviews** are held for platform review
* **Businesses cannot hide or delete reviews** — this ensures review integrity

For more details on what gets flagged, see [Reviews](/reviews).

***

## FAQs

**Q: How do I enable reviews for my business?**
A: Reviews are available on the Professional plan and above. If your plan includes reviews, the section appears on your online booking page automatically once you have at least one published review. There is no separate toggle.

**Q: Can I hide the reviews section from my booking page?**
A: The reviews section is shown whenever your plan includes the feature and you have published reviews. You cannot toggle it off independently. You can reorder its position on the booking page in **Settings > Online booking > Appearance**.

**Q: Do I need to do anything else after upgrading to a plan with reviews?**
A: Configure the "Review request" automated message in **Settings > Automated messages** to start collecting reviews automatically after checkout. You can also send review requests manually from the appointment actions menu.

**Q: Can I choose which reviews are shown?**
A: No. All published reviews are shown. Businesses cannot selectively hide reviews. Only the platform can hide reviews that violate content guidelines.