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Introduction

Pricing Tiers allow you to charge different prices for the same service based on the team member performing it. This is ideal for businesses where staff have varying levels of experience, seniority, or specialization. For example, a master stylist might charge more than a junior stylist for the same haircut service.

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Key Features

  • Multiple Tier Levels: Create as many pricing tiers as your business needs
  • Team Member Assignment: Assign each team member to a specific pricing tier
  • Service-Specific Pricing: Set different tier prices for each service in your catalog
  • Automatic Price Calculation: System applies correct pricing based on who’s performing the service
  • Flexible Structure: Use tiers for experience levels, specializations, or any other criteria
  • Revenue Optimization: Maximize earnings while offering entry-level pricing options

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Understanding Pricing Tiers

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How It Works

  1. You create pricing tiers (e.g., Junior, Senior, Master)
  2. You assign each team member to a tier
  3. For each service, you set different prices per tier
  4. When a client books with a specific team member, the system automatically applies that team member’s tier pricing

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Common Pricing Tier Structures

Experience-Based:
  • Junior Stylist
  • Stylist
  • Senior Stylist
  • Master Stylist
Role-Based:
  • Apprentice
  • Professional
  • Senior Professional
  • Expert
Specialization-Based:
  • General
  • Specialist
  • Master Specialist
Time-Based:
  • New Team Member
  • Intermediate (1-2 years)
  • Advanced (3-5 years)
  • Expert (5+ years)

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Step-by-Step Usage Instructions

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Creating a Pricing Tier

  1. Navigate to Pricing Tiers from the sidebar
  2. Click Add Pricing Tier
  3. Fill in the tier details:
    • Tier Name (required): Descriptive name like “Senior Stylist” or “Master Level”
  4. Assign team members from the Team Members section with checkboxes (Only unassigned team members will be shown)
  5. Click Save

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Viewing All Pricing Tiers

  1. Go to the Pricing Tiers section
  2. You’ll see a list of all your tiers with:
    • Tier name
    • Number of team members assigned to this tier

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Editing a Pricing Tier

  1. Go to the Pricing Tiers section
  2. Find the tier you want to modify
  3. Click Edit icon
  4. Update the name, and change Team Members
  5. Click Save
  6. Note: Changing the tier name doesn’t affect pricing or assignments—it’s just a label change

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Deleting a Pricing Tier

  1. Go to the Pricing Tiers section
  2. Locate the tier in the list
  3. Click on the Toggle menu (three dots) Click Delete
  4. Confirm the deletion
  5. Important Considerations:
    • Team members assigned to this tier will need to be reassigned to another tier
    • Services with pricing set for this tier will revert to base pricing
    • Ensure you reassign team members before deleting

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Assigning Team Members to Pricing Tiers

Each team member should be assigned to a pricing tier that reflects their skill level or role. Team member assignment is done from the Pricing Tiers section.

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Assigning Team Members to a Tier

  1. Go to the Pricing Tiers section
  2. Click Edit on the pricing tier you want to assign team members to
  3. In the tier edit form, you’ll see a Team Members section with checkboxes
  4. When creating a new tier: Only unassigned team members will be shown
  5. When editing an existing tier: All available team members will be shown
  6. Check the boxes next to the team members you want to assign to this tier
  7. Click Save
Note: Each team member can only belong to one pricing tier at a time.

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Changing a Team Member’s Pricing Tier

To move a team member from one tier to another:
  1. Go to the Pricing Tiers section
  2. Edit the tier the team member is currently assigned to
  3. Uncheck that team member
  4. Save the changes
  5. Edit the new tier you want to assign them to
  6. Check the team member’s checkbox
  7. Save the changes
  8. Effect: All future bookings with this team member will use the new tier’s pricing

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Setting Service Prices by Tier

After creating tiers and assigning team members, you set tier-specific pricing for each service.

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Adding Tier Pricing to a Service

  1. Go to Service Catalog
  2. Create a new service or edit an existing one
  3. Enter the Price (this is the default if no tier pricing is set)
  4. Enable the Use Pricing Tiers toggle
  5. In the Service Pricing Tiers section, you’ll see fields for each tier you’ve created
  6. For each tier, enter the price and duration
  7. Example for “Women’s Haircut”:
    • Price: $50
    • Junior Tier: $40
    • Senior Tier: $60
    • Master Tier: $75
  8. Click Save

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FAQs

Q: Can I assign a team member to multiple pricing tiers? A: No. Each team member belongs to one tier at a time. Q: What happens to existing appointments when I change a team member’s tier? A: Existing appointments keep their original pricing. Only new bookings use the updated tier pricing. Q: Can I have different tier structures for different service categories? A: Typically, no. Pricing tiers are global. However, you can set different tier prices per service, effectively creating custom tier structures. Q: Do I have to set tier pricing for every service? A: No. If you don’t set tier-specific pricing for a service, the system uses the base price for all team members. Q: How many pricing tiers should I create? A: Most businesses use 2-4 tiers. Too many tiers can confuse clients and complicate management. Q: Can I rename a tier without affecting pricing? A: Yes. Changing a tier’s name is just a label change and doesn’t affect any pricing or assignments. Q: What if I don’t want to use pricing tiers? A: Simply don’t create any tiers or assign team members to them. Use base pricing for all services and team members.
With a well-designed pricing tier system, you can attract a wider range of clients, reward experienced team members, and optimise your business revenue.