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Introduction

The Sales section is your centralised hub for all transactions—services, products, and payments. Quickly review sales history, add new sales, issue refunds, attach notes, and keep your sales organised.
Sales history table showing sale number, client, total, and date for each transaction

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Key Features

  • Sales History Table: View all completed sales with essential details: sale number, client name, total, and sale date.
  • Add Sale: Easily record new sales.
  • View Sale Details: See complete information about any sale including items, payment, and notes.
  • Refunds: Process full or partial refunds directly from each sale.
  • CSV Export: Export your sales data to CSV for reporting and analysis.

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Step-by-Step Usage Instructions

  • Access the Sales section from the main sidebar to view a table of all recent transactions.
  • Use the search bar above the list to find sales by sale number
  • Click any row to open the sale details panel for further actions.

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Adding a New Sale

  1. Click the Add sale button above the sales table.
  2. The Add Sale side panel will open. Complete each section:
Add sale form showing client selection, product picker, and payment method fields
  • Client: Select an existing client or create a new one.
  • Products: Add products by selecting from dropdown lists and setting quantities.
  • Notes (optional): Enter notes for your team’s reference or reminders.
  1. Review sale details at the bottom. If everything is correct, click Pay to confirm and record the sale.

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Payment Methods

When recording a sale, select the payment method used:
  • Cash: Direct cash payment
  • Card (Manual): Record only — card payment processed outside Bella
  • Card on File: Charge the client’s saved card via Stripe (only shown when the client has saved cards — see Saved Cards & Card on File). If Pass Processing Fees is enabled, a processing fee line item is added to the total when this method is selected.

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Viewing Sale Details

  1. Click any sale row in the sales table to view the sale detail page.
  2. The sale details page shows:
    • Sale number
    • Client name
    • Sale date
    • Payment method
    • Items purchased (services with any add-ons, and products)
    • Any refunds processed
    • Total amount
    • Notes
Sale details page showing services, payment method, and total amount
Note: Once a sale is created, it cannot be edited. If you need to correct an error, process a refund and create a new sale.

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Processing Fees on Sales

When a sale is paid using Card on File and Pass Processing Fees is enabled, the processing fee is shown as a separate line on the sale detail page. This fee covers only the checkout charge — if the client also paid a deposit with a processing fee, that deposit fee is tracked separately on the appointment and is not included in the sale’s processing fee. For more details on how deposit and checkout fees are kept separate, see Deposit and Checkout Fees Are Separate.

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Issuing Refunds

  1. Open the Sales from the side panel.
  2. Find the sale you wish to refund.
  3. Click the Toggle Menu (Three dots) and click Refund button.
  4. Enter the refund amount (partial or full) and select the refund reason.
  5. Confirm the refund.
For sales paid using Card on File, the refund is processed automatically through Stripe and returned to the client’s original card. The maximum refundable amount includes the sale total plus the checkout processing fee (if any). Deposit processing fees are refunded separately through the appointment’s deposit refund flow. For Cash and Card (Manual) sales, refunds are recorded for your records only — you’ll need to handle the actual refund separately.

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Adding or Viewing Sale Notes

  1. Open the Sales from the side panel.
  2. Find the sale you wish to refund.
  3. Click the Toggle Menu (Three dots) and click Add a note button.
  4. Type your notes.

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Recording Manual Deposits

If a client pays a deposit outside of Stripe — for example, by cash or card in person — you can record it manually against an appointment.

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How to record a manual deposit

  1. Open the appointment in the Scheduler (click on the appointment).
  2. In the appointment details panel, look for the Record Deposit button.
  3. Select the payment method:
    • Cash
    • Card (Manual) (offline/in-person)
  4. Enter the deposit amount.
  5. Optionally add notes (e.g., “Cash paid at reception”).
  6. Click Record Deposit to save.
The deposit will be recorded against the appointment and visible in the appointment details. This helps you track all deposits in one place, whether collected online via Stripe or offline in person.
Manual deposits are for record-keeping only. They don’t process a payment through Stripe. Refunds for manual deposits must be handled outside the system.
  • Prepaid Packages — Sell prepaid session packages and redeem them at checkout
  • Gift Cards — Sell digital gift cards and apply them as payment at checkout