Skip to main content

​
Introduction

Locations represent the physical or virtual places where your services are offered (for example, different salons, clinics, or studios). Each location can have its own address, timezone, currency, and contact information. Keeping your location list accurate is essential for correct appointment times, reporting, and staff allocation.

​
Key Features

  • View Locations: See all active business locations in a card-based list with key details
  • Add Locations: Create new locations as your business expands to new branches
  • Edit Locations: Update location details including address, contact information, timezone, and currency
  • Delete Locations: Remove locations that are no longer in use

​
Accessing Locations

  1. In the main sidebar, go to Settings
  2. Under Settings, select Locations to open the locations management page
You will see:
  • A page heading “Locations”
  • A description: “Manage your business locations and branches”
  • An Add Location button in the top-right corner
  • A list of existing locations (or an empty state if you have no locations yet)

​
Understanding the Locations List

Each location is displayed as a card showing:
  • Location Name (e.g., “Main Office”, “Bondi Branch”)
  • Address (if provided): Street address, city, state, and postcode combined
  • Phone Number (if provided)
  • Email (if provided)
  • Timezone (e.g., “Australia/Sydney”)
Each location card has:
  • An Edit button (pencil icon) on the right side
  • A More Options menu (three dots icon) with a Delete option

​
Adding a New Location

  1. Open Settings → Locations
  2. Click the Add Location button at the top-right of the page
  3. A slideover panel opens on the right side with the location form
  4. Fill in the location details: Required Fields:
    • Location Name – The internal name staff will see when booking (e.g., “Main Office”, “Bondi Branch”)
    • Country – Select from the dropdown (defaults to “AU” for Australia)
    • Timezone – Select from timezones available for the selected country (defaults to “Australia/Sydney”)
    • Currency – Select the currency for this location (defaults to “AUD”)
    Optional Fields:
    • Website – Your business website URL
    • About – A description of this location
    • Phone Number – Contact phone number for this location
    • Email – Contact email address for this location
    • Street Address – Physical street address
    • City – City or town name
    • State – State, province, or region
    • Postcode – ZIP or postal code
  5. Click Create Location at the bottom of the form
  6. You’ll see a success message: “Location created successfully”
  7. The slideover closes and the new location appears in your locations list

​
Editing an Existing Location

  1. In Settings → Locations, find the location you want to update
  2. Click the Edit button (pencil icon) on the right side of the location card
  3. A slideover panel opens with the location form pre-filled with current values
  4. Update any fields as needed:
    • Location name, website, about
    • Contact details (phone, email)
    • Address fields (street, city, state, postcode)
    • Country, timezone, or currency
  5. Click Update Location at the bottom of the form
  6. You’ll see a success message: “Location updated successfully”
  7. The slideover closes and your changes are reflected in the locations list

​
Deleting a Location

  1. In Settings → Locations, find the location you want to remove
  2. Click the More Options menu (three dots icon) on the right side of the location card
  3. Select Delete from the dropdown menu
  4. A confirmation dialog appears
  5. Important: Type the exact location name in the confirmation field to enable the delete button
  6. Once you’ve typed the correct name, click Delete to confirm
  7. You’ll see a success message: “Location deleted successfully”
  8. The location is removed from your list
Warning:
  • Deleting a location permanently removes it from your account
  • This action cannot be undone
  • Only delete a location when you are certain it is no longer required
  • Existing or historical bookings that reference this location may be affected
  • System doesn’t allow deleting appointments with future dates.
If there are dependencies preventing deletion (e.g., active appointments), you’ll see an error message explaining why the location cannot be deleted.

​
Best Practices and Tips

  • Clear Naming: Keep location names clear and consistent (e.g., include suburb or city) so staff can easily select the correct branch when scheduling
  • Timezone Accuracy: Double-check the Timezone when creating a new location to avoid incorrect appointment times, especially if you operate across different regions or countries
  • Regular Review: Regularly review your Locations list to remove closed branches and update any address changes before they impact clients
  • Complete Information: Fill in contact details (phone, email) for each location so clients can reach the correct branch
  • Currency Selection: Ensure the currency matches the location’s region for accurate pricing and reporting