Skip to main content

​
Introduction

Locations represent the physical or virtual places where your services are offered (for example, different salons, clinics, or studios). Each location can have its own address, time zone, currency, and contact information. A location’s currency is locked once that location has Stripe or Square connected, because its payment account was created in it and every payout arrives in it. Keeping your location list accurate is essential for correct appointment times, reporting, and team allocation.

​
One login, all your locations

A Bella login belongs to one business account. To run a second business or brand from the same login, add it as a location of your account (more than one location needs the Professional plan or a free trial: see Locations and your plan). It can be in another country: each location has its own name, booking page, address, country, time zone and currency, and connects its own payment account. Online payments aren’t available in every country yet. If they aren’t available in a location’s country, its Payments page says so. Once your account has more than one location, a location menu shows your current location at the top of the sidebar. Choose another location there to switch to it. A separate Bella account needs its own login. An email address that already has a Bella login can’t sign up for another account or be given team access at another business, so use a different email address for it.

​
Key Features

  • View Locations: See all active business locations in a card-based list with key details
  • Add Locations: Create new locations as your business expands to new branches
  • Edit Locations: Update location details including address, contact information, time zone, and currency (currency is locked once that location has Stripe or Square connected)
  • Archive or Delete Locations: Retire branches you no longer use - archiving keeps their history and is reversible; permanent deletion removes them entirely

​
Accessing Locations

Locations are managed on the Business settings page.
  1. In the main sidebar, go to Settings
  2. Select Business settings
How your location details appear depends on your account:
  • Single location (most businesses): the location’s full profile - address, contact details, time zone, currency, website and social links - is shown inline, ready to edit.
  • Multiple locations: a Locations section lists every branch as a card, with an Add location button above the cards.
Locations previously had their own Settings → Locations page. They’re now part of Business settings - the old link redirects there automatically.

​
Understanding the Locations List

The Locations section in Business settings: an Add location button above a card for each branch, with its email, phone, address, time zone and activity summary
Each location is displayed as a card showing:
  • Location Name (e.g., “Main Office”, “Bondi Branch”)
  • Address (if provided): Street address, city, state, and postcode combined
  • Phone number (if provided)
  • Email (if provided)
  • Time zone with its offset from GMT (e.g., “Sydney (GMT+11:00)”)
Each location card has:
  • An Edit button (pencil icon) on the right side
  • A More Options menu (three dots icon) with Archive and Permanently delete options

​
Location activity at a glance

Each location also shows a quick activity summary so you can gauge how every branch is performing without leaving the page:
  • Revenue · 30d - sales rung through Checkout at the location over the past 30 days, shown in the location’s own currency. If the location has not rung its appointments through Checkout in that time, the cell reads Appointment value · 30d instead: the value of what was booked, the same rule as the dashboard money cards
  • Appointments · 30d - how busy the location has been over the past 30 days
  • Clients - total clients on the location’s books
  • Team - active team members at the location
  • Reviews - average rating and the number of published reviews
  • Memberships - active memberships and their combined monthly value
  • An online booking badge showing whether the location is currently accepting online bookings
These figures refresh periodically (roughly hourly), so they can lag the live dashboard by a short while. A brand-new location shows them once its first refresh has run.

​
Adding a New Location

  1. Open Settings → Business settings
  2. Click Add location at the top of the Locations section. With a single location, the button is Add another location, under your business profile
  3. A slideover panel opens on the right side with the location form
  4. Fill in the location details: Required Fields:
    • Location Name - The name clients see for this site: the sender name and subject line of its emails, the header of its campaigns and the {{LocationName}} variable in its message templates. Your team sees it when booking too (e.g., “Main Office”, “Bondi Branch”)
    • Country - Select from the dropdown (starts on your main location’s country). It sits near the end of the form. For a location in another country, set it before you search for the address: the address search only finds addresses in the selected country
    • Time zone - Comes from the address when you pick it on Google. With no address picked on Google, choose it from your country’s time zones (it starts on your device’s time zone). A new location never copies your main location’s time zone, since a branch can be in another one
    • Currency - Select the currency for this location (starts on your main location’s currency)
    Optional Fields:
    • Website - Your business website URL
    • About - A description of this location. Write it yourself, apply a line from the website, or generate it with AI
    • Phone number - Contact phone number for this location
    • Email - Contact email address for this location
    • Address - Search for it on Google, or enter it by hand if Google doesn’t know it
    • Terms and conditions, Privacy policy, Waiver - A link each; a PDF can be uploaded once the location is created (see Terms, privacy and waiver). When you add terms and conditions or a waiver, Ask clients to agree sets whether clients agree once or on every booking
  5. Click Create location at the bottom of the form
  6. The slideover closes and the new location appears in your locations list

​
Locations and your plan

The Professional plan is billed per location and covers as many locations as you need, so the number of locations your plan covers is part of your subscription. You manage that number yourself - there’s no need to contact us. During your free trial you can add locations straight from Business settings, with no billing step. The steps below apply once you’re on a paid plan. Choosing your number of locations when you subscribe When you subscribe to the Professional plan, the plan card lets you choose how many locations you’re signing up for (starting from the number you already run) and shows the total before you continue to checkout. You can change this at any time afterwards - see below. See how many locations your plan covers Go to Settings → Billing. On the Professional plan you’ll see a Locations line showing how many locations you’re billed for and the price per location. Add or remove a location on your plan
  1. Open Settings → Billing
  2. Under Locations on your plan, use the + and − buttons to set the number of locations you want
  3. Click Update - the change applies straight away and is prorated on your next invoice (adding a location charges the prorated difference now; removing one credits your next invoice)
Once your plan covers the extra location, head back to Business settings and add its details with Add location (Add another location while you have one location).
You can’t reduce your plan below the number of locations you’re currently using - archive a location first, then lower the count. If you’re on Solo or Starter and want to run more than one location, upgrade to Professional in Settings → Billing first.

​
Editing an Existing Location

  1. In Settings → Business settings, find the location you want to update
  2. Click the Edit button (pencil icon) on the right side of the location card
  3. A slideover panel opens with the location form pre-filled with current values
  4. Update any fields as needed:
    • Location name, website, about
    • Terms and conditions, privacy policy and waiver, as a link or an uploaded PDF, and how often clients agree to the terms and waiver
    • Contact details (phone, email)
    • Address. A new address picked on Google brings its time zone with it
    • Time zone, when the location has no address picked on Google
    • Country or currency. Changing the country leaves the time zone as it is. Currency is locked once that location has Stripe or Square connected; the field shows the reason, and we can help you disconnect payments first if it must change
  5. Click Update location at the bottom of the form. If the time zone changes, Bella first shows what changes: a 3:00 PM appointment stays at 3:00 PM, while reminders and your booking page follow the new time zone and Google Calendar updates within a day
  6. The slideover closes and your changes are reflected in the locations list

​
Archiving and Deleting a Location

When you close a branch you have two options from the location card’s More Options menu (three dots): Archive (the usual choice) or Permanently Delete. Archiving retires a branch without losing any of its history. The location is hidden from active use and online booking, while its past appointments, sales, and reports are all preserved, and it can be restored later.
  1. In Settings → Business settings, find the location
  2. Open the More Options menu (three dots) and select Archive
  3. Confirm in the dialog
A location can be archived as long as:
  • It has no upcoming appointments - future bookings that are still Booked or Confirmed. Cancelled, archived, and past appointments don’t block archiving - they’re history that archiving keeps. Cancel or archive any remaining upcoming bookings first (you’re closing the branch, so they can’t go ahead).
  • It has no pending product orders - receive or cancel them first.
  • It isn’t your only active location - every account must keep at least one.
So a closed branch whose only remaining appointments are cancelled or in the past can be archived straight away.

​
Restore an archived location

An archived location doesn’t show in the Locations list. To bring one back, contact the support team and we’ll restore it.

​
Permanently delete a location

Permanent deletion removes the location for good and cannot be undone.
  1. Open the More Options menu and select Permanently delete
  2. Type the exact location name in the confirmation field to enable the button
  3. Click Permanently delete to confirm
To protect your records, a location can only be permanently deleted when it has no appointment, product-order, or sales history at all - including cancelled and past records. Most closed branches keep some history, so the right action for them is Archive, which takes them out of day-to-day use while keeping the records intact. If you genuinely need a branch with history removed entirely, contact the support team.

​
Best Practices and Tips

  • Clear Naming: Keep location names clear and consistent (e.g., include suburb or city) so your team can easily select the correct branch when scheduling
  • Time zone: Pick each location’s address on Google so its time zone comes from where it is, especially if you operate across different regions or countries
  • Regular Review: Regularly review your Locations list to remove closed branches and update any address changes before they impact clients
  • Complete Information: Fill in contact details (phone, email) for each location so clients can reach the correct branch
  • Currency: set it before you connect payments; it locks once a payment account exists