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Introduction

The Business settings page is where you configure core business information that appears throughout Bella Booking and on your online booking page.
Business settings page showing the business name field above the Locations section

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Business Information

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Business name

  • With one location, saving a new business name renames your location too, so your online booking page, its browser tab and your client emails show the new name
  • With more than one location, each location keeps its own name: change it in that location’s panel
  • Your booking link stays the same. Contact support if you’d like it changed to match

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General Section

Website:
  • Enter your business website URL (optional)
  • Used to detect social links and brand colours, and to draft your About
About:
  • Shown on your online booking page and in search results
  • The booking page shows a preview that grows on larger screens; clients tap Read more to expand the rest in place
  • Write it yourself, apply a line detected from your website, or use Generate with AI to draft it from your site
  • If you haven’t added a website yet, you’ll be asked to add one first
  • Review the draft and save - nothing is applied automatically
  • On a multi-location account, each location has its own About - edit it in that location’s panel

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Terms, privacy and waiver

Three documents your booking page can show clients. Each one is either a link to a page you already publish or a PDF you upload here (PDF only, up to 20 MB). Type a link, or choose Upload PDF. Once a PDF is up you can View it, Replace PDF or Remove it. An upload is stored the moment it finishes; a typed link and Remove take effect when you save the form (Save changes, or Update location in a location’s panel). Remove clears the setting only: a PDF you uploaded stays available at its link. A link into your Bella dashboard, such as a form’s page, isn’t accepted because clients can’t open it. Upload the document as a PDF instead. Terms and conditions:
  • Leave it empty and your booking page provides a terms page for you
  • Add your own and clients are asked to agree to it on Review & book before they book. Bella records which version they agreed to and when
Privacy policy:
  • Leave it empty and your booking page provides one for you
  • It’s linked under the phone number field where clients sign in. Clients are never asked to agree to it
Waiver:
  • Your liability waiver or disclaimer. Add one and clients agree to it on Review & book, next to your terms, before the booking goes through
  • It’s a document clients agree to, with no signature. For a waiver clients fill in and sign, use Forms
Ask clients to agree:
  • Appears after you add your own terms and conditions or a waiver, and sets how often clients are asked
  • Once per client (the default): a client agrees once, and is asked again only if you change the link or replace the PDF
  • Every booking: the switches show on every online booking, even for a client who agreed before. Their profile keeps the date they first agreed to each version
Agreements are kept on the client’s profile, on the Details tab under Agreements: the date, the client’s IP address and a link to the exact document they agreed to. A replaced PDF stays available from that link. On a multi-location account each location has its own three documents: open the location’s panel to set them. In the US and Canada your terms and privacy policy are also submitted with your toll-free text verification; the carrier reads them, so a PDF works as well as a link. The waiver is never submitted.
Looking for Terms of service link? It’s now Terms and conditions, the same field.

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Contact details

Set the contact information your business runs on: Phone number:
  • Main business phone number
  • Clients can call this number for enquiries or appointments
Email:
  • Primary business email address (required)
  • Used as the Reply-To on emails clients receive (receipts, confirmations) and as the destination for business notifications
  • On multi-location accounts, each location has its own email - client replies go to that location’s address
Which of these appear on your booking page is a separate choice: see Contact details on the Booking page.

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Location

Set your business address for client directions and mapping. Whether the full address, an area only, or nothing at all is published on your booking page is set under Contact details on the Booking page. Address:
  • Search for your business address and pick it from Google’s suggestions
  • If Google doesn’t know it, choose Enter it manually and type the street, city, state and postcode. Search Google instead takes you back to the search
  • An address typed by hand doesn’t appear on Google Reserve until you search for it and pick it
Country:
  • Select your country from the dropdown
Time zone:
  • Shown under your address. When you pick the address on Google, the time zone comes from it and reads from your address: to change it, change the address
  • With no address picked on Google (an address typed by hand, or no address), choose your time zone from the list of your country’s time zones
  • It decides when reminders and other automated messages go out, the time printed on receipts and deposit holds, and which day is today for reports and online booking
  • Changing your country leaves the time zone as it is
  • Before a new time zone is saved, Bella shows what changes: a 3:00 PM appointment stays at 3:00 PM, while reminders and your booking page follow the new time zone and Google Calendar updates within a day
Currency:
  • Select your local currency. It sets the symbol and currency for every price, sale and report
  • Once you connect Stripe or Square the currency is locked, because your payment account was created in it and every payout arrives in it: the field is greyed out and the reason appears beneath it
  • To change it you would need payments disconnected first; get in touch and we’ll help
  • Bella’s own invoices to you are in AUD in Australia and New Zealand, and USD everywhere else, whatever currency you charge your clients in
Time Format:
  • Choose 12-hour (e.g. 2:30 PM) or 24-hour (e.g. 14:30)
  • Applies everywhere a time is shown - the scheduler, appointment forms, emails and SMS to clients and team members, and your online booking page
  • Defaults to 12-hour, so nothing changes unless you switch it
Week starts on:
  • Sets the first day of the week for the scheduler’s Week view, rosters, timesheets and every date picker
  • Applies to your online booking page too - it orders the opening hours clients see and the date picker they pick from
  • Sets the week your weekly business summary covers, and therefore the morning it lands: a Monday-start week is summarised on Monday, a Sunday-start week on Sunday
  • Set for you when your business is created, based on your country - Sunday in the US and Canada, Saturday in much of the Middle East, Monday almost everywhere else
  • Pick any day to change it; your choice stays put even if you later change country
  • It’s also shown on Settings → Scheduling, since it’s the setting that shapes your calendar

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Confirm your time zone

Once setup is finished, owners and admins see Confirm your time zone with anything else waiting for them at the top of the dashboard, or at the foot of the side menu on a smaller screen, when your business may be on the wrong clock:
  • the address on your Stripe account is in another time zone, checked when you finish setting up payments and whenever that address changes
  • the address you verify for texts is in another time zone
  • the Square location you connect is in another time zone
  • your business was set up before Bella asked for an address, and nothing confirms the time zone it was given
Click Confirm, then:
  • Keep your time zone if it’s right.
  • Change to the other time zone if yours is wrong. When your time zone comes from your business address, choose Change address and pick the right address instead.
  • When nothing confirms your time zone, Choose another picks one from the list. If your address isn’t picked on Google, picking it there also answers it: the time zone follows the address.
It stays until someone answers. Changing the time zone keeps every appointment at its time.

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Saving Changes

  1. Update any fields on the Business settings page
  2. Click Save changes at the bottom (in a location’s panel, Update location)
  3. Changes take effect immediately throughout the system

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Danger Zone (Owner Only)

The Danger zone section is only visible to the account owner. It contains irreversible actions. To access it, scroll to the bottom of Business settings and expand the Danger zone section.

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Transfer Ownership

Transfer account ownership to another admin team member. After transferring:
  • You become a regular admin and lose access to billing (your Bella plan) and SMS credit purchases
  • The new owner gains full control over the account
  • This action cannot be undone
Requirements: You must have at least one other team member with an Admin role before you can transfer ownership.

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Delete Account

Request permanent deletion of your account and all associated data. This action cannot be undone. How account deletion works depends on your subscription status:
  • Trial users (no active subscription): Go to Settings → Business settings → Danger zone → Request account deletion. Select a reason, then submit the request. The Bella Booking team will process the deletion.
  • Subscribed users (active subscription): You must first cancel your subscription from Settings → Billing → Cancel subscription. Once your subscription is cancelled, you can then request account deletion from Settings → Business settings → Danger zone.
Steps:
  1. Go to Settings → Business settings
  2. Scroll down and expand Danger zone
  3. Click Request account deletion
  4. Select a reason for leaving
  5. Provide additional details if prompted
  6. Click Submit - this opens a chat with the Bella Booking team to process your request
Note: Account deletion is permanent. All your data including appointments, clients, team members, and settings will be permanently removed.