Scheduling Settings

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Introduction

The Scheduling Settings page allows you to configure your business opening hours for each day of the week. These hours serve as the fallback default working hours for your team members.

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How Opening Hours Work

Opening hours set at the location level act as a fallback for team member availability. The system calculates availability using the following precedence (highest to lowest priority):

1. Time Off - Blocks availability entirely for the specified period
2. Custom Working Hours - Per-date overrides for individual team members
3. Team Member Default Hours - The team member’s regular weekly schedule
4. Location Opening Hours - Used only when a team member has no schedule configured

Important: If a team member has their own default working hours set, the location opening hours will NOT apply to them. Each team member’s schedule takes precedence over the location-level settings.

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When Location Opening Hours Apply

Location opening hours are used when:

• A team member has no default working hours configured at all
• A team member’s schedule doesn’t include a specific day (falls back to location settings for that day)

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When Location Opening Hours Don’t Apply

Location opening hours are ignored when:

• A team member has their own default working hours that cover that day
• Custom hours have been set for that specific date

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Opening Hours

Set your business operating hours for each day of the week. You can configure different hours for each day or mark specific days as closed.

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Configuring Opening Hours

1. Navigate to Settings → Scheduling
2. In the Opening Hours section, you’ll see all seven days of the week (Monday through Sunday)
3. For each day:
   • Use the toggle switch to mark the day as open or closed
   • For open days, select the start time and end time from the dropdowns
4. Click Save to apply your changes

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Apply to All Days

Use the copy icon next to any open day’s time settings to quickly apply those hours to all other open days. This only copies the times to days that are already marked as open — it won’t change closed days to open. Tip: This is useful when most of your business days share the same operating hours. Set one day’s hours, then click the copy icon to apply them across all open days.

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Time Slot Intervals

Control the time intervals displayed to clients when booking appointments online.

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Available Options

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How to Change

1. Click Edit next to the Time Slot Interval setting
2. Select your preferred interval from the dropdown
3. Click Save

Shorter intervals give clients more booking options, while longer intervals reduce the number of available slots shown.

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Closing Your Business Temporarily or Permanently

To prevent all bookings for your location:

1. Navigate to Settings → Scheduling
2. Toggle all seven days to closed (off)
3. Click Save

Important considerations:

• This only affects team members who rely on location-level opening hours as their fallback
• Team members with their own default working hours will still show availability unless their schedules are also updated
• For complete closure, you must also update each team member’s schedule (see Team Schedule)

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For Temporary Closures

For holidays or short closures, consider using Time Off for each team member instead. This preserves your regular schedule configuration and makes it easy to resume normal operations.

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For Permanent or Long-Term Closure

If ending availability after a specific date (e.g., closing at end of year):

1. Set location opening hours to closed for all days (safety net)
2. For each team member, set a new default schedule starting on the closure date with no shifts

See Planning Future Schedule Changes for detailed instructions.

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Working Hours Enforcement

Control whether appointments from the scheduler must fall within team members’ working hours.

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How It Works

When Enforce Working Hours is enabled:

• Scheduler cells outside a team member’s working hours are visually dimmed and show a not-allowed cursor — clicking them is blocked
• Appointment form — if the selected time falls outside working hours (e.g., a long service extends past the end of the day), the warning turns red and the Schedule / Update button is disabled
• The Working Hours overlay in the scheduler is automatically turned on and cannot be toggled off, so team members’ hours are always visible

When Enforce Working Hours is disabled (the default):

• Appointments can be created at any time from the scheduler, even outside working hours
• The Working Hours overlay can be toggled on or off from the scheduler header for informational purposes

Note: Online booking always enforces working hours regardless of this setting. This setting only controls behaviour for business users creating appointments from the scheduler.

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Enabling Working Hours Enforcement

1. Navigate to Settings → Scheduling
2. Scroll to the Working Hours Enforcement section
3. Toggle Enforce Working Hours on
4. The setting takes effect immediately

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Working Hours Overlay in the Scheduler

In Day and Week views, the scheduler can display a visual overlay that dims time slots outside each team member’s working hours. This overlay is controlled by the Working Hours toggle in the scheduler header.

• When Enforce Working Hours is enabled, the overlay is always on and the toggle is disabled
• When Enforce Working Hours is disabled, the overlay defaults to off but can be toggled on for informational purposes

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Resources

Resources are physical assets like rooms, chairs, or equipment that can be assigned to services and appointments.

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Enabling Resources

1. Navigate to Settings → Scheduling
2. Find the Resources toggle
3. Turn it On to enable resources for this location

Once enabled, you can manage resources directly from this page. For detailed information on setting up and using resources, see Resources.

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