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Introduction

The Billing & Subscription page allows you to manage your subscription plan and access billing information. This is where you can upgrade from the trial plan, view your current subscription status, and manage payment methods.

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Accessing Billing Settings

  1. In the main sidebar, go to Settings
  2. Select Billing from the settings menu
Access: Owner only

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Subscription Status

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Trial Plan

When you first sign up for Bella Booking, you’re on the Trial plan. The billing page shows:
  • A message indicating you’re on the Trial plan
  • Available subscription plans to upgrade to
  • Pricing options with automatic currency detection
Currency Detection:
  • Australian customers see pricing in AUD
  • International customers see pricing in USD
  • Currency is automatically detected based on your location

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Active Subscription

Once you’ve subscribed, the billing page displays:
  • Current Plan: Your active subscription plan
  • Status: The subscription status badge:
    • Active: Subscription is current and in good standing
    • Past Due: Payment has failed; update your payment method
    • Other statuses may appear for specific situations
  • Manage Billing: Button to access your Stripe billing portal

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Upgrading Your Plan

If you’re on the Trial plan:
  1. Navigate to Settings → Billing
  2. Review the available subscription plans
  3. Select the plan that suits your business
  4. Complete the payment process through Stripe
  5. Your subscription becomes active immediately

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Managing Your Subscription

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Accessing the Billing Portal

If you have an active subscription:
  1. Go to Settings → Billing
  2. Click Manage Billing
  3. You’ll be redirected to the Stripe billing portal

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Billing Portal Features

From the Stripe billing portal, you can:
  • Update payment methods
  • View billing history and invoices
  • Download receipts
  • Update billing address
  • Manage subscription (upgrade, downgrade, or cancel)

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SMS Packages

If you reach your plan’s monthly SMS limit, you can purchase additional SMS packages: Package Details:
  • Price: $10 for 100 SMS
  • Availability: Available to purchase anytime from the Billing page
  • Usage: SMS credits are added to your account immediately and do not expire
How to Purchase:
  1. Go to Settings → Billing
  2. Look for the SMS Packages section
  3. Click Purchase SMS Package
  4. Complete payment through Stripe
Note: SMS packages are one-time purchases, not recurring subscriptions. Your plan’s included SMS allowance resets each billing period.

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FAQs

Q: Can team members access billing settings? A: No. Only account Owners can view and manage billing settings. Q: What payment methods are accepted? A: Bella Booking uses Stripe for payments, which accepts major credit cards (Visa, Mastercard, American Express) and other payment methods depending on your region. Q: How do I update my payment method? A: Click Manage Billing to access the Stripe portal, where you can add or update payment methods. Q: What happens if my payment fails? A: Your subscription status changes to “Past Due”. Update your payment method in the billing portal to restore full access. Q: Can I cancel my subscription? A: Yes. Access the Stripe billing portal through Manage Billing to cancel your subscription. Your access continues until the end of the current billing period. Q: How do I get an invoice? A: Access the Stripe billing portal to view and download all invoices and receipts. Q: What happens when I run out of SMS? A: When you reach your plan’s monthly SMS limit, SMS notifications will not be sent until either your billing period resets or you purchase an additional SMS package ($10 for 100 SMS).