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Introduction

Service Add-ons let you offer optional extras and customisations on top of your existing services. Instead of creating separate service entries for every variation, you define add-on groups with selectable options — each with its own price and duration — and link them to the services they apply to. Add-ons appear during booking (both online and from the dashboard), allowing clients to personalise their experience while increasing your average transaction value.

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Key Features

  • Add-on Groups: Create named groups of related options (e.g., “Aromatherapy”, “Nail Art Style”)
  • Flexible Options: Each option can add extra cost, extra duration, or both
  • Required or Optional: Choose whether clients must select an add-on or can skip it
  • Single or Multi-select: Allow one choice or multiple choices per group
  • Linked to Services: Connect each group to one or more services — changes propagate automatically
  • Online Booking Integration: Add-ons appear as a step in the online booking flow
  • Dashboard Support: Team members can add or edit add-ons when creating appointments from the scheduler

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How Add-ons Work

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The Concept

Add-ons are organised in two levels:
  1. Add-on Group — a named collection with a client-facing prompt (e.g., “Choose your preferred oil”)
  2. Options — the individual selections within a group (e.g., “Lavender +10","Eucalyptus+10", "Eucalyptus +10”)
Each group is linked to one or more services. When a client books a service that has linked add-on groups, they are prompted to make their selections.

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Creating Add-on Groups

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From the Service Catalogue

  1. Navigate to the Service Catalog section from the sidebar
  2. Click the Add-ons tab at the top
  3. Click Create Add-on Group
  4. Fill in the group details:
    • Group Name (required): An internal name for this group (e.g., “Aromatherapy”)
    • Prompt (optional): The client-facing question shown during booking (e.g., “Choose your preferred oil”). If left blank, the group name is displayed instead
    • Required / Optional: Toggle whether clients must make a selection
    • Selection Mode: Choose Single (one option only) or Multi-select (multiple options allowed)
    • If Required and Multi-select: Set the minimum and maximum number of selections
  5. Add your options:
    • Option Name (required): The name displayed to clients (e.g., “Lavender”)
    • Additional Price: Extra cost added to the service price (e.g., 10).Leaveat10). Leave at 0 for free options
    • Additional Duration: Extra time added to the appointment (e.g., 15 min). Leave at 0 for options that don’t change the appointment length
  6. Link Services: Select which services this add-on group applies to
  7. Click Save

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From a Service’s Add-ons Tab

You can also create add-on groups directly from a service:
  1. Open the service you want to add extras to
  2. Go to the Add-ons tab
  3. Click Create New to create a new group linked to this service
  4. Fill in the group details as described above

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Linking Add-on Groups to Services

Add-on groups can be linked to multiple services, and each service can have multiple linked groups.

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Linking from the Service

  1. Open the service in the Service Catalog
  2. Go to the Add-ons tab
  3. Click Link Existing to search for and select an existing add-on group
  4. The group is now linked — any client booking this service will see the add-on options

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Unlinking from a Service

  1. Open the service and go to the Add-ons tab
  2. Click the unlink icon next to the group you want to remove
  3. The group is removed from this service but remains available for other services
Changes to an add-on group (renaming options, updating prices) automatically apply to all linked services. You do not need to update each service individually.

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Managing Add-on Groups

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Editing a Group

  1. Navigate to Service Catalog → Add-ons
  2. Click on the group you want to edit
  3. Update any field — name, prompt, options, pricing, duration, linked services
  4. Click Save
Changes apply immediately to all linked services and future bookings. Existing appointments are not affected.

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Archiving a Group

  1. Navigate to Service Catalog → Add-ons
  2. Click the three-dot menu on the group
  3. Select Archive
  4. The group is hidden from all linked services and will no longer appear during booking
To restore or permanently delete, use the status filter to view archived groups.

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Client Experience

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Online Booking

When a client selects a service that has add-on groups, an additional step appears in the booking flow:
  1. Client selects their service (e.g., “Swedish Massage”)
  2. A “Customise [Service Name]” screen appears showing all add-on groups
  3. For each group, clients see:
    • The prompt or group name as a heading
    • A hint indicating whether the group is optional or required (e.g., “Choose 1 (required)” or “Optional”)
    • Each option with its name, additional price (e.g., ”+$10”), and additional duration (e.g., “+15 min”)
  4. A summary bar shows the add-ons total (combined extra cost and time)
  5. Clients can:
    • Skip add-ons (if no groups are required)
    • Confirm their selections and continue to the next booking step
If none of the selected services have add-on groups, the add-ons step is skipped automatically.

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Dashboard Booking

When team members create appointments from the scheduler:
  1. After selecting a service, they can add or edit add-ons via the add-on selection modal
  2. The same options and validation rules apply as in online booking
  3. Selected add-ons appear in the appointment details with their prices and durations

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Pricing and Duration

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How Add-on Pricing Works

Add-on prices are added on top of the base service price. They are not discounted or bundled — each selected option contributes its full additional price. Example:
  • Swedish Massage: $80
  • Lavender oil add-on: +$10
  • Hot stones add-on: +$15
  • Total: $105
Add-on prices are captured at the time of booking. If you later change an option’s price, existing appointments keep their original pricing.

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How Add-on Duration Works

Additional duration from add-ons extends the total appointment time. This affects:
  • Availability: The system accounts for the extra time when calculating available slots
  • Scheduler display: The appointment block reflects the full duration including add-ons
  • Client communication: Confirmation emails and booking summaries show the total time
Example:
  • Gel Manicure: 45 min
  • French Tips add-on: +15 min
  • Total appointment time: 60 min

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Required vs. Optional Groups

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Optional Groups

  • Clients can skip without making a selection
  • The “Skip add-ons” button is available during booking
  • Ideal for upsells and enhancements that aren’t essential to the service

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Required Groups

  • Clients must make a selection before proceeding
  • Useful when a service genuinely requires a choice (e.g., lash length for lash extensions)
  • For multi-select required groups, you can set:
    • Minimum selections: The fewest options a client must choose
    • Maximum selections: The most options a client can choose
    • Example: “Choose 2–4 toppings (required)“

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FAQs

Q: Can I link the same add-on group to multiple services? A: Yes. A single group can be linked to as many services as you like. For example, an “Aromatherapy” group could be linked to all your massage services. Q: What happens if I update an add-on option’s price? A: The new price applies to future bookings only. Existing appointments retain the price that was captured at the time of booking. Q: Can I have multiple add-on groups on one service? A: Yes. A service can have any number of linked add-on groups. Each group appears as a separate section during booking. Q: Do add-on prices appear on receipts and invoices? A: Yes. Add-ons are displayed as line items under their parent service, showing the option name and price. Q: How do add-ons work with service bundles? A: If a service within a bundle has linked add-on groups, clients can select add-ons for that service during booking. Add-on prices are added on top of the bundle price. Q: Can I offer a free add-on option? A: Yes. Set the additional price to $0. The option will display as “Free” to clients, which is useful for included choices like selecting a standard scent at no extra charge. Q: Do add-ons affect deposit calculations? A: Yes. When a deposit is calculated as a percentage of the service price, add-on prices are included in the calculation. Q: What happens to add-ons if I archive the parent service? A: The add-on group remains available and linked to other services. Only the link to the archived service is effectively hidden. If you restore the service, the add-on groups reappear. Q: Can I reorder add-on groups on a service? A: Add-on groups are displayed in the order they were linked. You can adjust the display order by unlinking and re-linking groups in the desired sequence. Q: Is there a limit to how many options I can add to a group? A: There is no hard limit, but we recommend keeping groups concise (2–8 options) to avoid overwhelming clients during booking.