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Introduction

Most sign-in problems come down to a few things: using the wrong email, using a different sign-in method than the one you registered with, or a stale session. This page walks through each. For creating an account and the normal login flow, see Sign Up & Log In. You sign in at app.bellabooking.com.

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Which email do I log in with?

You log in with the personal email you registered with — the one tied to your Google, Apple, or email-and-password sign-in. This is separate from your business’s contact email, which you set in Settings → General and which is what your clients see. Changing your business contact email does not change the email you log in with. If you’re not sure which email you registered with, try the address you used when you first started your trial.

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”My Google or Apple sign-in isn’t working”

Your sign-in method is tied to how you first created your account:
  • If you registered with Google, you must log in with Continue with Google — not email and password.
  • If you registered with Apple, you must use Continue with Apple.
  • If you registered with email and password, use the email-and-password fields.
Using a different method than the one you registered with won’t sign you into the same account. If you’re stuck, use the same button you used to sign up.

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Resetting your password

If you registered with email and password and can’t remember it, use the Forgot password link on the login page to reset it. You’ll receive an email with a link to set a new password. There’s no password to reset for Google or Apple sign-ins — those are managed by Google or Apple, so reset the password on your Google or Apple account if needed.

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”Session expired” or being logged out

If you see a session error, or you’re unexpectedly signed out:
  1. Sign in again at app.bellabooking.com.
  2. If it keeps happening, try a private/incognito browser window — this rules out a stale session or an old cached login.
  3. Clear your browser’s cookies for the site, then sign in fresh.

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A team member can’t log in

If someone on your team can’t get in, an Owner needs to check that team member’s App Access is switched on — team members can only sign in once App Access is enabled for them. You can toggle this when adding or editing a team member. See Team Management for details. Also check the team member is signing in with the same email they were invited on, using the correct method.

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Wrong account or multiple accounts

If you have more than one Bella Booking account (for example, separate trials), make sure you’re signing in with the email — and the sign-in method — for the account you actually want. Each account is tied to the login it was created with.

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Still stuck?

If none of the above gets you in, contact us at hello@bellabooking.com and let us know the email you’re trying to sign in with and the method (Google, Apple, or email and password).