Overview
The Reviews settings page lets you enable and configure client reviews for your business. When enabled, clients who completed an appointment can leave a review via your online booking page.
Reviews are available on the Professional plan only.
Enabling Reviews
- Go to Settings → Reviews
- Toggle Enable Reviews to on
- Reviews will appear on your online booking page once at least one review is published
When you first enable reviews, consider sending review requests to recent clients who had great experiences. Use the “Send Review Request” action from the appointment details menu.
Review Request Automation
Review requests are managed through Settings → Automated Messages → Review Request. See the Automated Messages documentation for full details on configuring the review request message template, timing, and delivery channels.
Review Permissions
Two permission keys control review access for your team:
| Permission | Description | Default Roles |
|---|
reviews:view | View reviews in the dashboard | Owner, Admin, Receptionist, Team Member |
reviews:respond | Add, edit, or remove responses to reviews | Owner, Admin, Receptionist |
Review Moderation
Review moderation is handled automatically by the platform:
- AI moderation checks every review with text before publishing
- Clean reviews are published immediately
- Flagged reviews are held for platform review
- Businesses cannot hide or delete reviews — this ensures review integrity
For more details on what gets flagged, see Reviews.
FAQs
Q: Can I disable reviews after enabling them?
A: Yes. Toggling reviews off hides the reviews section from your online booking page. Existing reviews are preserved and will reappear if you re-enable.
Q: Do I need to do anything else after enabling reviews?
A: Configure the “Review Request” automated message in Settings → Automated Messages to start collecting reviews automatically after checkout. You can also send review requests manually from the appointment actions menu.
Q: Can I choose which reviews are shown?
A: No. All published reviews are shown. Businesses cannot selectively hide reviews. Only the platform can hide reviews that violate content guidelines.
